Bulk handling of more than 1000 concurrent session retention channels
The Nonghyup is the financial institution with the largest number of internal and external channels in Korea. It is operated by CruzLink (Internal System), which was introduced through the next-generation in 2007. In this business of separating the integrated operating Nonghyup bank and mutual Finance Account Systems into its own system, the customization of the pre-installed CruzLink has been carried out for the converted separation system.
In this project, Internal Integration Solution CruzLink MCI integrates redundant and inefficient processes for various channels and tasks, and enables the expansion of new channels without system downtime. Thus, Kyungnam Bank's next-generation system has flexibility and scalability between systems.
In order to secure growth competitiveness as the best regional financial group, Pusan Bank has set its goal to create an environment in which customized responses and product proposals can be made to meet customer's specific needs through the next-generation system. They applied CruzLink MCI and are operating the current system through integrated channels of various customers such as branches, Internet and call centers.